ASQ Certified Manager of Quality – Organizational Excellence Refresher Course

Course Syllabus: Preparation for ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE)

Course Introduction

This course is designed for professionals preparing to sit for the ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) exam. It offers a structured, in-depth review of the Body of Knowledge (BoK), reinforcing both practical knowledge and strategic thinking required to succeed in the certification process.

Developed by ASQ’s Quality Management Division, this course combines expert-led instruction, collaborative discussion, and test practice to maximize your exam readiness and real-world application.

Who Should Attend

This course is ideal for:

• Quality managers, team leaders, and professionals aspiring to advance their careers through certification

• Individuals seeking a structured review of the CMQ/OE Body of Knowledge

• Professionals preparing for the ASQ CMQ/OE exam who want to strengthen their grasp of key concepts and exam techniques

Learning Objectives

By the end of this course, participants will be able to:

• Navigate and apply the full CMQ/OE Body of Knowledge with confidence

• Engage in detailed discussions of key quality and management principles

• Refine critical thinking skills for the constructed response section of the exam

• Practice with realistic sample test questions to assess and improve readiness

• Identify personal focus areas using proven exam preparation strategies

Note: The course includes pre-course reading assignments and daily homework to reinforce learning. Participants will receive the Certified Manager of Quality/Organizational Excellence Handbook by R. Westcott on Day 1.

Course Content Overview

1. Orientation and Exam Preparation

• Overview of course materials and test structure

• Introduction to Bloom’s Taxonomy and its relevance to exam questions

• Study strategies, time management, and test-taking techniques

2. Organizational Leadership & Strategy

• Leadership principles and styles

• Team dynamics and development

• Change management

• Strategic planning and deployment

• Environmental scanning and performance measurement

3. Management Elements and Methods

• Principles of management and organizational behavior

• Human resource and financial management fundamentals

• Risk management and decision-making

• Communication, documentation, and project management essentials

• Overview of ISO standards and quality systems

4. Quality Philosophies and Methodologies

• Review of major quality thought leaders

• Comparative analysis of quality methodologies (e.g., ISO, Baldrige, Six Sigma)

5. Quality and Process Management Tools

• Classic quality tools (Pareto, cause and effect, control charts, etc.)

• Process mapping, analysis, and innovation

• Lean, Theory of Constraints (TOC), and basic statistical techniques

• Capability studies and qualitative assessment

6. Customer-Focused Organizations

• Understanding internal vs. external customer needs

• Voice of the Customer (VoC) methods

• Measuring satisfaction, loyalty, and service delivery

7. Supply Chain and Supplier Management

• Supplier selection, communication, and evaluation

• Continuous improvement and partnership development

• Supplier certification and alliance strategies

8. Training and Development

• Conducting training needs assessments

• Designing and delivering effective training

• Evaluating training outcomes and effectiveness

Course Approach

• Interactive instruction with expert facilitators

• Daily assignments and group discussions to reinforce understanding

• Sample test questions for both multiple-choice and constructed-response formats

• Emphasis on exam strategy, critical thinking, and practical application

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