Competency-Based Human Resources Management

Overview

This course demonstrates how competency-based Human Resources practices can deliver measurable and sustainable improvements in productivity and organizational performance. Participants will learn how competencies define desirable behaviors and how they can be systematically applied to recruitment, assessment, performance management, talent development, and retention.

The program provides a practical, integrated approach to implementing competency-based HR by embedding a competency framework into core HR functions. This ensures that the right people are placed in the right roles, developed effectively, motivated appropriately, and aligned with organizational values and strategy. Competencies are also positioned as critical tools for succession planning, leadership development, and cultural management.

Program Objectives

By the end of this program, participants will be able to:

• Distinguish clearly between competencies, skills, and tasks.

• Apply competency-based HR practices in both public and private sector organizations.

• Differentiate between Leadership, Technical, and Behavioural competencies.

• Link competencies directly to organizational strategy, objectives, and values.

• Use competency frameworks across a wide range of HR processes including recruitment, performance management, and talent development.

Program Benefits

Participants will gain the ability to:

• Build HR practices that directly support organizational strategy and long-term goals.

• Improve recruitment and selection outcomes through competency-based assessment.

• Optimize individual and team performance across the organization.

• Establish effective talent management and succession planning processes.

• Motivate, empower, and engage employees using structured competency-based approaches.

• Strengthen organizational culture and leadership capability.

Program Content (5-Day Agenda)

Day One: HR and Competencies – Foundations

• The Link between Human Resources and Competencies

• HR Support for Managers, Team Leaders, and Supervisors

• Values, Strategy, and the Role of HR

• Methods of Developing Competency Frameworks

• HR Management Framework Based on Competencies

• Technical, Behavioural, and Leadership Competencies

Day Two: Competencies in Recruitment and Selection

• Competency Design: Definitions, Positive and Negative Indicators

• Competency-Based Recruitment and Selection

• Adapting Competency Frameworks for Recruitment Use

• Assessment Centres and Their Role in Recruitment

• Induction, Orientation, and Personal Development Planning

Day Three: Performance Management Using Competencies

• Using Competencies in Performance Management

• Stages of Performance Management:

  • Agreeing Objectives

  • Providing Feedback

  • Coaching and Appraisal

• Conducting Termly Performance Reviews

• Linking Performance to Pay and Reward Schemes

• Introducing and Implementing a Competency-Based Performance Management System

Day Four: Talent Management and Succession Planning

• Talent Strategy and Workforce Planning

• Developing and Deploying Talent Effectively

• Retaining High-Potential Employees

• Acquiring New Talent

• Competency-Based Succession Planning

Day Five: Culture, Motivation, and Behaviour

• Shaping Behaviour Through Competencies

• Managing and Strengthening Organizational Culture

• Motivation and Employee Engagement

• Extrinsic and Intrinsic Reward Systems

• Empowerment and Accountability

• Self-Assessment Techniques

• Using 360° Degree Feedback

Who Should Attend

This program is ideal for:

• Human Resources managers, officers, and business partners

• Line managers, team leaders, and supervisors involved in people management

• Talent management and learning & development professionals

• Organizational development and change management practitioners

• Senior professionals responsible for leadership development and succession planning