Mastering Emotional Intelligence and communication

Through engaging small group activities and real-time feedback, you will explore innovative approaches to leadership while enhancing your ability to communicate and inspire action. At the same time, you’ll expand your leadership capacity by creating an environment that cultivates emotional intelligence and empowers those around you to thrive.

Module 1 :Effective Organizational Communication

What You’ll Learn

As your responsibilities grow, effective organizational communication can help you succeed—or hold you back. In any business role or function, you must be able to convey your ideas in ways that drive thoughtful debate, consensus, decisions and action.

This program is designed for individuals interested in developing essential communication skills to become more persuasive and credible communicators within a variety of settings. You will learn strategies, practical tools, and proven techniques to sway a group to your point of view and help you project a more polished and professional image. From one-on-ones to large groups, and from informal settings to formal presentations, you will become a more confident communicator.

Through large and small group activities and real-time feedback, you will put these techniques into practice, test out new approaches, and learn to communicate with greater poise, clarity, and conviction. You’ll leave the program with the skills needed to successfully interact with others in professional settings.

Topics Covered

• Generating ideas for organizing, preparing, and delivering effective presentations
• Building trust and credibility quickly, and effectively handling resistance
• Learning and applying the principles of logical reasoning to lead your audience to action
• Using various communications strategies (e.g. body language, persuasion) to achieve desired outcomes
• Understanding the powerful impact of storytelling and learn how to incorporate stories in your communications
• Leading and communicating in a crisis
• Exploring the impact of generative AI on organizational communication and discovering strategies to leverage it for improved interactions

Program Benefits

• Learn to influence and persuade others without formal authority, and increase your overall interpersonal and organizational effectiveness
• Develop communication strategies for different business situations and audiences
• Learn how to create a compelling structure for your messages that moves your audience to action
• Develop meaningful insights and convey recommendations more effectively
• Cultivate your personal leadership and communication style to connect authentically with your audience
• Practice how to deliver difficult messages and achieve desired results
• Learn skills to think on your feet when in a position to deliver impromptu messages
• Earn a Certificate of Completion from the Oxford Executive Institute

Module 2: Emotional Intelligence in Leadership

What You’ll Learn

Emotional intelligence — the ability to recognize and positively manage emotions in yourself, others, and among groups — is a powerful component of effective leadership. An understanding of emotional intelligence improves self-awareness, increases accountability, fosters communication, and builds trusting relationships in the workplace.

This intensive program is designed to help you gain an honest awareness of yourself and how your behavior impacts others. You’ll move beyond the basics of emotional intelligence to concentrate on using it to:

• Build trust
• Manage difficult decisions
• Build resilience
• Enhance team performance
• Lead for long-term success

Program Benefits

This Emotional Intelligence in Leadership program is designed to help you understand yourself and learn how to make your emotions work for you. Research has demonstrated that emotional intelligence has a strong impact on organizational performance — workers are more inclined to go the extra mile when asked to do so by an empathetic leader they respect and admire.

Once you complete this program, you will be able to:

• Understand emotional intelligence and why it’s increasingly important for leadership
• Use emotional intelligence to improve leadership and build more effective relationships
• Leverage emotional intelligence in managing difficult discussions
• Improve personal and organizational resilience
• Upon completion of the program, you will receive a Certificate of Participation from the Oxford Executive Institute.

Curriculum

Lessons will consist of group discussions, reflective exercises, activities, and a 360-degree emotional intelligence assessment.

You will use the assessment to receive and analyze feedback about your own emotional intelligence as well as tips and tactics for improving that emotional intelligence both in yourself and others.

Who Should Enrol

This program is ideal for business professionals at all experience levels, including mid-level managers and leaders, who aim to enhance their communication skills and simplify complex content for diverse audiences. Whether you’re delivering messages to C-suite executives, cross-functional teams, employees, customers, or strategic partners, this program equips you with the tools to effectively collaborate, lead, and achieve organizational goals.

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